Clearing the playthrough and clearing any cash-out cap are two separate hurdles, and both must be behind you before bonus winnings reach your account. Until wagering is complete, the bonus balance stays locked: bets draw on it first, and any winnings it generates remain bonus money rather than withdrawable cash. Progress counts your combined deposit bonus and free spin winnings, so every qualifying spin moves you closer to the finish.
Once the requirement hits zero, the balance converts to real money — but some promotions also carry a maximum cash-out on top. Newsletter rewards, for example, cap withdrawals at AU$225 for free spins and AU$750 for cash or percentage bonuses unless stated otherwise. Even a fully wagered balance can only be withdrawn up to that limit.
The order is simple. Check your progress bar, confirm the requirement shows complete, then scan the promotion terms for a max cashout line before requesting a withdrawal. If both boxes are ticked, your winnings are free to move; if a cap applies, plan the withdrawal around it.